1. Overview
Hyperspan understands that privacy and the security of your personal data are important. This Privacy Policy explains what personal data we collect from you through our website, products, services, communications, and business interactions, and how we use that data.
Personal data means information relating to an identified or identifiable individual. Depending on how you interact with us, the personal data we collect, the purpose for which we use it, and the period for which we retain it may vary.
2. Personal Data We Collect
We may collect personal data when you:
- register for an account or trade enquiry;
- place an order for products or services;
- submit a contact form, call-back request, or technical query;
- sign up to newsletters or marketing communications;
- download specifications, guides, or product information;
- apply for a job or employment opportunity;
- contact us by email, telephone, social media, or post;
- browse or interact with our website.
3. Types of Data
The data we may collect includes:
- Identity and contact data such as name, company name, job title, address, email address, and telephone number;
- Account and order data such as billing details, delivery details, account history, and transaction records;
- Technical and usage data such as device information, browser type, IP address, visit patterns, and page interaction data;
- Communication data such as emails, contact form messages, call notes, or support requests;
- Marketing preference data showing whether you want to receive updates from us.
4. Third-Party Sources
In some cases, we may also obtain information from publicly available sources, commercial databases, delivery partners, payment providers, or other third parties where permitted by applicable law.
5. Cookies
Our website may use cookies and similar technologies to help provide a better browsing experience, improve website functionality, remember preferences, support security, and help us understand how visitors use the site.
Cookies may help us to
- make our website function properly;
- remember your preferences and settings;
- improve speed, performance, and security;
- understand website usage and visitor behaviour;
- improve content and user experience over time.
Your choices
- You can usually control cookies through your browser settings.
- Blocking certain cookies may affect website functionality.
- Where required, we will ask for consent before placing non-essential cookies.
6. How We Use Personal Data
We may use your personal data to:
- process and fulfil your orders;
- manage your account and customer relationship;
- provide quotations, technical support, and service updates;
- communicate with you about products, services, enquiries, or support requests;
- send marketing communications where you have requested them or where otherwise permitted by law;
- improve our products, website, systems, and customer experience;
- manage warranties, returns, and after-sales support;
- prevent fraud, manage risk, and protect our business and users;
- comply with legal, tax, regulatory, and administrative obligations.
7. Lawful Basis for Processing
Depending on the circumstances, we may process your personal data because:
- it is necessary to perform a contract with you or take steps before entering into a contract;
- it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms;
- you have given us consent for a specific purpose;
- we are required to do so by law or regulation.
8. When We May Share Data
We will only share personal data where we are legally permitted to do so and where there is a valid reason connected with the operation of our business or the services we provide.
We may share your personal data with:
- payment providers and financial institutions;
- couriers, freight providers, and delivery partners;
- IT, website, hosting, or software service providers;
- manufacturers, subcontractors, or technical partners where necessary for warranty or support processes;
- professional advisers such as auditors, accountants, insurers, or legal advisers;
- regulators, public authorities, or law enforcement where required by law;
- potential buyers, sellers, or group entities in the event of a business sale, transfer, or restructuring.
9. Security Measures
Hyperspan takes appropriate technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
Access to personal data is restricted to those who need it for legitimate business purposes. Where third-party service providers process data on our behalf, we expect them to apply appropriate security and confidentiality measures.
10. How Long We Keep Data
We will retain your personal data only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy contractual, legal, accounting, tax, regulatory, warranty, and reporting requirements.
In general, data may be retained for the duration of our customer relationship and for any applicable legal limitation or retention period afterwards.
11. Your Rights
Subject to applicable data protection law, you may have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain types of processing, including some direct marketing;
- withdraw consent where processing is based on consent;
- request portability of your data where applicable;
- lodge a complaint with the relevant supervisory authority.
12. Children
Our website, products, and services are intended for business and professional use and are not directed at children. We do not knowingly collect personal data from children.
13. Other Websites
Our website may contain links to other websites. This Privacy Policy only applies to Hyperspan’s website and services. If you follow a link to another website, you should review that site’s own privacy notice and policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business developments. Any updated version will be posted on this page together with the revised “Last updated” date.
15. Data Controller & Contact
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact Hyperspan.
Email: sales@hyperspan.net · Support: support@hyperspan.net · Website: www.hyperspan.net
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Last updated: August 2026
